FAQs

Orders and Payments

How do I place an order?

You can place an order directly on our website by adding the desired items to your cart and proceeding to checkout.

What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club, Maestro, UnionPay)

  • Express checkout options (Apple Pay, Google Pay, Shop Pay)

Can I modify or cancel my order?

Orders can only be modified or canceled before they are processed. Please contact us as soon as possible at contact@alleskreis.de.

Shipping

Where do you deliver?

We currently ship exclusively within the United Kingdom.

How long does delivery take?

Delivery typically takes 4–6 business days. The total delivery time, including order processing, is 5–8 business days.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can track your order using Royal Mail services.

Returns and Refunds

How do I return an item?

Please contact us at contact@alleskreis.de with your order number and the reason for the return. We will provide you with a return label and instructions.

How long does it take to receive a refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

Which items cannot be returned?

Customized, promotional, or perishable items cannot be returned.

Products

Where can I find more information about a product?

On the product page, you’ll find detailed descriptions, specifications, and images. If you have additional questions, feel free to contact us at contact@alleskreis.de.

Do the colors and sizes match the images exactly?

We do our best to represent colors and sizes as accurately as possible. However, slight variations may occur due to screen settings.

Customer Service

How can I contact customer service?

You can reach us via:

When is customer service available?

  • Monday to Friday: 8:00 AM to 6:00 PM

  • Saturday and Sunday: 10:00 AM to 4:00 PM

Security and Privacy

Is my data secure?

Yes, we use secure technologies, such as SSL encryption, and partner with trusted payment processors to ensure your data is protected. For more details, please refer to our [Privacy Policy].

Still Have Questions?

If your question isn’t answered here, please contact us at contact@alleskreis.de. We’re happy to help!